What is your reputation? Honestly. When you talk to your clients what do they say about you? What does Google say about you? I was...

We live in a culture where everybody expected to know everything, our communication skills have died. It doesn't matter how great your...

Well, your details do matter, but not if you don't have a story attached to your details. We all know those amazing people who tell...

I remember hearing my dad say, "They just don't make things like they used to." when talking about his 1970's Chevy Nova. My dad loved...

I don’t want to write a blog, I don’t know what to write about, so here is Chat GPT doing it for me. Before Chat GPT's blog post, I asked...

When I was a 15 year-old kid, I worked for FootLocker. My brother’s best friend was the manager and he needed staff fast and I had just...

I was happily working for the company for a year and a half. In this time a lot of personal stuff happened, Jessica and I got married was...

I'm sorry, I was distracted there for a week or so... I was hired at The Scott Mission in downtown Toronto serving the homeless...

The Beginning I was talking to a friend about story yesterday and we were talking about how powerful a story is to people. I also...

We've all experienced that overwhelming sense of fatigue and mental fog that sets in during the afternoon. It's that time when the tasks...

In today's competitive business landscape, delivering exceptional customer service has become a crucial factor for success. Companies are...

In the face of adversity and unexpected challenges, finding humor and laughter can be a powerful tool for resilience and problem-solving....

Discover how Call Centers can help restaurants overcome staffing shortages and learn how they can enhance customer service in businesses

Failure is an inevitable part of life, and it shouldn't be feared or avoided. Discover how to embrace failure and learn from mistakes.

Discover how Legacy Innovative, a comprehensive contact center and business consultant, empowers legacies and drives success.