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Customer Service
Appointment Setting
Consulting
3PL D2C Fulfillment
3PL Freight Broker
Supporting the Growth of the Customer Focused Business
Building a Legacy of Trust and Efficiency
Janine Trench
Janine Trench
Founder
Mary 'Janine' Trench is our fearless leader. She uses her 15+ years of customer service management experience to delight your team in the management of their freight. Backed by a team with over 20 years of 3PL training, Janine has the resources to make sure that your freight gets to it's destination on time and on budget!
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Joel Thiessen
Co-founder
After 15+ years of customer service experience, Joel now heads up our efficiency and consulting division. Saving our average client almost $200,000 a year, Joel's eye for efficiency and team building is second to none! Have a meeting with Joel and see where you can improve your team!
Joel Thiessen
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Customer Service Experts
Our team of Customer Service Experts can handle your customer service from the top down, they can consult to show you more efficient ways to do customer service, or they can build your team for you from the ground up. They tailor the solutions to fit your company's specific goals!
Building Your Legacy
To create Legacy, you must be looking to do something bigger than yourself.
At Legacy Innovative LLC, we specialize in people.
We want to help you create solutions that fit both your budget and your particular goals.
Our past clients have saved up to $200,000 / year on their customer service team by making policy changes, personnel changes (or simply re-training and coaching their existing staff), and looking at hardware changes recommended by our team.
Legacy Innovative is about taking a new and different approach to customer service. We are about continually growing the people that are building your brand.
When we focus on growing people, you end up getting a well-managed, well-seasoned customer support team that continually improves.