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  • Writer's pictureJoel Thiessen

Laugh! It's the Best Thing You Can Do


In the face of adversity and unexpected challenges, finding humor and laughter can be a powerful tool for resilience and problem-solving. Recently, a client approached us with a request to save money on their customer service operations. Through a thorough customer service analysis, we identified a solution that not only saved them $4,600 a month but also provided them with North American supervision for their customer service center. We diligently set up their staff with the necessary equipment, implemented strategic measures to minimize the impact of any potential issues, and ensured their customer service had the best chance of success.


However, as life often has its twists and turns, even the most well-prepared plans can face unexpected disruptions. In this particular case, a figurative "IED" (Improvised Explosive Device) was thrown into the mix, quite literally. Our top agent shared news of power lines exploding due to an IED, which resulted in the temporary loss of our client's customer service team leader.


It's important to remember that not every failure is your fault. Despite taking every possible measure to ensure success, there are external factors beyond your control that can knock you off course. So, what do you do in such situations?


The first and most powerful response is to laugh. Laughter holds incredible benefits for our well-being. Laughter can stimulate our organs, activate and relieve our stress response, alleviate tension, boost our immune system, reduce pain, increase personal satisfaction, and improve our mood. Contrary to popular belief, those who laugh in challenging situations often demonstrate a greater ability to think outside the box and come up with innovative solutions. Research has shown that workplace stress hampers creativity, which is why starting a brainstorming session with laughter can lead to more imaginative and complete solutions.


"You can't take life too seriously; you'll never get out alive." - Alphonse Allais


In the scenario described above, I couldn't help but find humor in the situation. I informed those around me that I might not be as responsive as usual, and then I logged into the customer service software to support my client, ensuring they were not left without assistance. Once power was restored, my agent and I discussed potential solutions to prevent a similar incident from happening again. While we came up with a possible solution, it's essential to acknowledge that you can't fix someone's stupidity with an IED.


Laughter serves as a powerful tool to navigate through challenges and maintain a positive mindset. It allows us to approach problems with a fresh perspective and find creative solutions. When faced with unexpected setbacks, remember to laugh, take a step back, and view the situation from a different angle. By embracing humor, we can alleviate stress, enhance our problem-solving abilities, and ultimately overcome obstacles with resilience.

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