Why would people hire you? I don't even know what it is that you do! I wanted to make a post that made this clear as most people don't...

"I'm not an expert in what I need done? What do I look for in an outsourcing team?" The answer to your question, Christine, can be really...

When should I be doing the task myself? I had a comment from a friend of mine Christine Deane of DFW Networking Diva on LinkedIn. She...

Is my customer service spending appropriate? Am I spending too much? Am I spending too little? Honestly, that's a question that needs to...

📣 LET ME SPEAK TO SOMEBODY!!!! Have you ever been on the phone with an automation trying to find out an answer yet unable to? Even then...

A lot of times in my business, I have had to go to people for help. I need them to tell me the truth even though it sometimes hurts. Some...

I correct people publicly if needed. Most people think I'm crazy for doing so. Correction in public isn't done all the time and when I do...

"I'm changing my customer service team! My team can't seem to match the new vision!" I have heard this a few times. Maybe a little more...

Most people, especially start-ups, disregard this. What is it? Consistency. Start-ups are all about shifting. They are trying to figure...

How could I possibly connect with them? Most people think the same way. They may not admit it though... There are a hundreds of reasons...

Transforming Your Customer Service Approach Relationship starts with a purchase, but like all relationships, they are really built when a...

They hurt. They betray. They beat you down They also support. They Love. They lift you up. Customer Service is built on relationships....

I made a mistake! I'm so incredibly sorry. I think my Canada is showing... In North America, we know what to expect in customer service,...

Yup, eventually it will probably take mine too. I hope so. I'm not worried about it though. In 1836 there were two men named Hiram Moore...

This was a new term to me. It's a new term to most people, I think. Legacy does so much for the people that it works with that saying we...

Let's Chat about chat, live chat that is. I'm sorry that was just sitting there. I couldn't help it. What is the usefulness of Live Chat...

Community Creation and management! Now, that's a ton of work! Yup, at the beginning it is. The more you invest into it, the better the...

I've been there. You have a thousand things on your plate. ​ You are building your website, learning marketing, testing out products,...

Agents Assemble Customer Service Dream Team - Spot and Hire the Best! I wish I could forget my first call center hire. Janine, our CEO,...

Honestly, neither do I. Nobody wants to do customer service, either. Well... That is where we differ. Our team loves customer service....