Joel ThiessenOct 31, 20232 minHow do I find the right outsourcing team?"I'm not an expert in what I need done? What do I look for in an outsourcing team?" The answer to your question, Christine, can be really...
Joel ThiessenOct 24, 20232 minWhen is it time to outsource?When should I be doing the task myself? I had a comment from a friend of mine Christine Deane of DFW Networking Diva on LinkedIn. She...
Joel ThiessenOct 19, 20232 minHidden Wastes - Unveiling Hidden Losses in Your Customer Service TeamIs my customer service spending appropriate? Am I spending too much? Am I spending too little? Honestly, that's a question that needs to...
Joel ThiessenOct 12, 20232 minNavigating the Automation Age - Where Automation Meets Empathy📣 LET ME SPEAK TO SOMEBODY!!!! Have you ever been on the phone with an automation trying to find out an answer yet unable to? Even then...