Let us mould your customer service team! The Legacy team that has been proven to create the systems necessary to allow your team to provide amazing customer service to all of your customers.

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We have a 4 step process that will create a customer service team that is best in business.

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We start with our Assessment & Planning phase. We examine your Customer Service team from the top down to look for inefficiencies. Many companies use inefficient and outdated policies, SOPs, and bad contracts. We examine your company's customer service arm and make recommendations on changes. Some of our clients have saved up to $250,000 a year in this step alone.

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The second step is the Implementation & Execution phase. This is where we walk you out of the weeds while implementing the plan that we suggested in the first step. This includes management training, Software Implementation, and Customer Service meetings to ensure implementation is done to the highest possible level of efficiency.

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Our third step is where we focus on Refinement and Optimization. This is the most exciting step in Joel's opinion. This is where we implant a process for follow-up into your business that will bring in amazing customer reviews and increase your business' reputation.

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The last step is where we ensure that your team continues to thrive as we take a step back. This is where we train the manager you have chosen, promote a person from within your team, or find an outside hire that can manage the team and continue to provide amazing customer service.

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Want to know more? Book a meeting with Joel and he will walk you through the process and give you some pointers to start exceeding customer expectations right where you are!