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Making great customer service affordable for everybody!
Building a Legacy of Trust and Efficiency
Janine Trench
Customer Service Management
Get the best customer service in the business!
With a combined 35+ years of customer service experience, Joel and Janine work together to get your customer service on track to be spoken about as the best customer service in the business.
We work with companies that want us to do as little as finding the people as an outsourcing company for them. We have done as much as sitting in on executive meetings every week and directing the team from that meeting.
Do you want people running your customer facing team that actually loves people, that understands how to problem solve, and understands the business as a whole?
You want Customer Service from Legacy Innovative LLC
Joel Thiessen
Pete Meyer, Co-Founder
I could not recommend Janine and Joel more strongly. I have worked with them for years and plan to work with them for as long as they will have me. They are diligent, reliable, conscientious, and innovative. If you have a problem, they will figure out a way to solve it. If you have a task, they will complete it promptly and thoroughly. They are the rare combination of low ego and high performance -- they can work well with anyone. I hope you will be lucky enough to work with them as long as they still have the bandwidth to work with me :-)
Nancy Andrews, Quant RM
I’ve worked with Joel and Janine for years and can attest that their customer support skills are top notch. But beyond that, these two people actually know quite a bit about how ecommerce transactions flow and common issues with CRMs, gateways, and processors. This knowledge is super valuable in resolving transaction declines real time while the customer is still on the call. If great customer support is important to your company’s growth, go with Legacy Innovative LLC
Scott Black, Co-Founder
Joel and Janine have been the lifeblood of what I consider the most important part of our business, customer service. For the last number of years their ability to simply own this sector of our business means everything. They have a skillset that has shown they are able to pivot on a moments notice when needed. They're an asset not a cost and they built systems that have saved us a lot of time and money. Do your business a favor. Hire them and let go.
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Consulting
With Legacy Innovative's extensive knowledge of customer service, you will be given solutions that really change the way you do business. Joel's eye for efficiency will save you money and Janine's mindset of excellence will exceed customer's expectations every single time. This combination will bring you the best solution every single time!
Customer Service Statistics
Increasing customer retention rates by just 5% can increase profits by between 25% and 95%. - Bain and Company