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Making great customer service affordable for everybody!
Building a Legacy of Trust and Efficiency
Janine Trench
Consultants
Janine and Joel are the premier in Customer Service consultation. With their system, they don't make money unless they provide you with a viable solution that will save you money or improve your customer service!
Their teamwork on projects have saved the average client close to $200,000 in the first 12 months.
Is your company struggling to find the money to market your product or services or just wanting to increase your profit margins? We are the best team to do this for you in the customer service space!
Joel Thiessen
Pete Meyer, Co-Founder
I could not recommend Janine and Joel more strongly. I have worked with them for years and plan to work with them for as long as they will have me. They are diligent, reliable, conscientious, and innovative. If you have a problem, they will figure out a way to solve it. If you have a task, they will complete it promptly and thoroughly. They are the rare combination of low ego and high performance -- they can work well with anyone. I hope you will be lucky enough to work with them as long as they still have the bandwidth to work with me :-)
Nancy Andrews, Quant RM
I’ve worked with Joel and Janine for years and can attest that their customer support skills are top notch. But beyond that, these two people actually know quite a bit about how ecommerce transactions flow and common issues with CRMs, gateways, and processors. This knowledge is super valuable in resolving transaction declines real time while the customer is still on the call. If great customer support is important to your company’s growth, go with Legacy Innovative LLC
Scott Black, Co-Founder
Joel and Janine have been the lifeblood of what I consider the most important part of our business, customer service. For the last number of years their ability to simply own this sector of our business means everything. They have a skillset that has shown they are able to pivot on a moments notice when needed. They're an asset not a cost and they built systems that have saved us a lot of time and money. Do your business a favor. Hire them and let go.
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Consulting
With Legacy Innovative's extensive knowledge of customer service, with any of their consultants, you will be given solutions that really change the way you do business. Joel's eye for efficiency will save you money and Janine's mindset of excellence will wow your customer every single time. This combination will bring you the best solution every single time!
Customer Service Statistics
Increasing customer retention rates by just 5% can increase profits by between 25% and 95%. - Bain and Company