Fractional Customer Service Director

Why would people hire you?

I don't even know what it is that you do!

I wanted to make a post that made this clear as most people don't understand what a Fractional Customer Service Director does.

We are Director's of Customer Service with an end date.

What does that mean???

It's simple, we:

Look to make sure that your customer service model is doing what you intend for it to do

Review most of the customer interactions for the first couple days

Review all of the contracts that you have with service providers

Review all of the contracts that you have with your agents

Review the processes and policies that you have in place

Recommend changes to make

Implement those changes

Train a person to keep doing what we did.

Create a comprehensive report that will outline cost savings and inefficiencies in your systems so that you can have the money to move forward where you need to go without losing your customer service's effectiveness..

In this part of the process, we have saved some of our clients up to 10% of their earned revenue to use on other customer service efforts.

If you want to know more, book a time to talk to me here, I'd love to have a conversation.

In the next few posts, I will walk through this step in a little more detail