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  • Writer's pictureJoel Thiessen

Click. Chat. Support at the Speed of Now!

Let's Chat about chat, live chat that is.

I'm sorry that was just sitting there.

I couldn't help it.

What is the usefulness of Live Chat in your customer service team?

We have email, why do we need live chat?

These provide two different services.

Email is great solution for people who are cancelling an account or asking for a refund.

What happens when dialogue is needed?

That's where Live Chat comes in.

With Live Chat, you can walk people through a website, give links, and help people in real time. Email sometimes takes 10 minutes to come in, not live chat.

It comes in seconds making it easier for the agent to keep focused on the one problem they are solving.

They literally are there as fast as the customer responds.

This is the benefit of live chat.

Do you need to walk the customer through the sales process?

Lead them through the website?

Help them hook up their social media accounts?

When it is a service call, live chat is the best option.

If you want to institute live chat on your website and want experts to run it, let me know. I can help you out.

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